Nexus-Shinozaki Transport & Logistics
Manufactured Goods Maintenance/Call Center
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  • Manufactured Goods Maintenance/Call Center

After Sales Maintenance Service

InfoGate provides after-service outsourcing services for manufacturing companies.
From call-center to inspection, to maintenance or complete overhaul, feel free to contact us for your outsourcing requirements.

Case study

Hermanmiller Maintenance

InfoGate is the only company to engage in after-service maintenance of HermanMiller products under the auspices of HermanMiller, Japan.Servicing a wide range of clientele, from the corporation to the individual user assures our customers of the comprehensive coverage required for the needs of HermanMiller products.From the first ‘Aron’ chair to the wide variety represented today, our maintenance services will recover functionality and appearance for long and continued use of Herman Miller chairs.Many accolades of satisfaction have been received from our customers and clients.

事例紹介

The guidance from our specialized reception desk (email or telephone) will direct you to the appropriate repair plan and authorized agency for your warranty repair needs. If a repair is necessary, an assessment will be made by an authorized agency to determine warranty repair conditons.
Products may be sent in, taken in or called in (visitation) for repair within the greater Tokyo area. When product purchase information is not provided, repairs will be supported based on the agreement process provided by written estimation.

Hermanmiller Co., Ltd. performs an assessment of its products for functional recovery, adjustment or parts replacement.
Expert staff with knowledge and expertise cope with repair work on the malfunctioning area, in addition to entire inspection & cleaning of all surfaces and moving parts.Warranty repairs necessitate the use of purchase documents from an authorized dealer. Without purchase documents, repairs will be based on estimation. Customers in the greater Tokyo area will be served by this service.
Customers outside of the greater Tokyo area may use delivery services to instigate repairs.Premium delivery, unpacking, assembly, and installation accompany purchase of Hermanmiller products..

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